And the survey says...

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Participants in Leadership Greater Concord, the Greater Concord Chamber of Commerce's 10-month civics introduction series for professionals in NH's Capital region, meet with NH Governor Chris Sununu during Government and Politics Day.

Participants in Leadership Greater Concord, the Greater Concord Chamber of Commerce's 10-month civics introduction series for professionals in NH's Capital region, meet with NH Governor Chris Sununu during Government and Politics Day.

An obvious necessity for providing good customer service is to ask your customers for feedback on your performance. It’s easy to get caught up in the busy day-to-day operations, assume you are meeting customer expectations and neglect asking the important questions. Recognizing that the Chamber could easily fall into this mode, we recently conducted a general membership survey. The results are encouraging and informative.

We learned, unsurprisingly, that networking events remain important to members: 70% of you placed a high value on events like Business After Hours, luncheon forums and trade shows.

Another reassuring response is relative to the work of Creative Concord, the Chamber’s committee to advance the creative economy in our region. Nearly 90% of respondents placed a high value on that effort, a great testament for work the Chamber has invested in for nearly 12 years.

Concord Young Professionals Network (CYPN) will celebrate its 13th anniversary in October. The Chamber has invested a substantial amount of staff time and effort in CYPN, so it is significant that 75% of respondents who are not likely part of the CYPN demographic place a high value on it.

We learned that while many members place a high value on Capital Area Student Leadership (CASL), 34% of respondents were not familiar enough with the program to answer the question. We clearly need to talk about CASL more and why we feel it’s an important part of the work that we do. Find out more about this year’s incoming class representing eight area schools and what they’ll learn.

Another program we need to spend more time talking about is Leadership Greater Concord, the Chamber’s 10-month civics introduction course for professionals in the Capital region who want to learn the skills and make the connections they need to get more involved in their community. Pictured above is this year’s class is during Government & Politics Day with New Hampshire Governor Chris Sununu. Applications for Leadership Greater Concord Class of 2020 will be opening soon—information is on our website.

Ninety percent of respondents placed a very high value on the Chamber’s work in public affairs, both at the local and state level. Advocacy requires a significant investment of resources but we will continue to take this work very seriously knowing it is of great importance to our members. You can read the latest legislative update in your inbox and on our website.

The survey also provided valuable suggestions and feedback to such open questions such as:
• Why are you a member?
• What is most valuable?
• What could we be doing better?

A big thanks to all that participated—we really appreciate your input and will use this information as we conduct strategic planning. If you would like to see the detailed survey results, visit our website.

Tim Sink is the President of the Greater Concord Chamber of Commerce. Read his posts at ConcordNHChamber.com/blog.

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