Chamber Review


Each month, the Chamber Review newsletter lets our members know what's happening in Greater Concord: who's been hired and promoted...where and when our upcoming networking and committee events will be...what forums are slated for discussion...and which educational topics we think are beneficial to you. Business Focus articles are written and sponsored by members of the Greater Concord Chamber. Read on and benefit from your fellow Chamber members' expertise on a range of topics of interest to the business community:

December edition

November edition

October edition

September edition

August edition

July edition

June edition

May edition

April edition

March edition

February edition

January edition

Recent Business Focus Columns:

Take care of your employees during the holidays and they’ll take good care of your customers

By Laura Miller, Marketplace New England, Inc.

The holiday season is upon us, and with all its joy and spirit of giving comes deadlines, expectations and added pressure in our already hectic lives. Holiday stress can easily get the best of us. Here are some strategies that will help keep your team focused and motivated, and help you and your customers cherish the fun this time of year brings - more in the December edition.

How’s your customer service? Tips to ensure every member of your team is your best ambassador

By Laura Miller, Marketplace New England, Inc.

Good customer service isn’t rocket science, but in the fast-paced world we live in, it is becoming increasingly rare. Excellent customer service—service that will differentiate your business and keep your customers loyal—isn’t dead. It is achievable with planning, training and most importantly, vigilance in developing and supporting a culture of service - more in the November edition.

Is it fractured or broken?

By Ryan K. Duffy, MD, Concord Orthopaedics

Patients ask this question from time to time. When a break is revealed on an xray, the answer is both. A fractured bone is the same thing as a broken bone. Fracture is simply the medical term for a break in the bone. The confusion often comes into play as a result of the commonly held perception of one being more severe than the other - more in the November edition.

Supporting caregivers in the workplace: Employees increasingly juggle career and aging parents.

By Lisa Byrne, Home Instead Senior Care

All working caregivers report higher levels of stress than the overall population. And unfortunately, caregiving rarely becomes easier. Caregiving is hard and only gets harder over time. Research reveals that female caregivers of older adults are continuing to make sacrifices at home and in the workplace, and that men and women differ on the type of caregiving responsibilities they fulfill - more in the September edition.

Structuring paid time off so it ‘works’ for all: best practices for employers. 

By Beth A. Deragon, McLane Middleton Professional Association

Neither federal nor NH law requires that paid time off is provided to employees. Rather it is the employer that determines how it will structure paid time off, including whether it will be vacation time, sick time, or paid time off (“PTO”), whether the time is accrued or given in a lump sum on employment anniversary date (or calendar year), whether the time must be used in the benefit year or can carry over to the next benefit year, and whether any accrued unused time will be paid out when employment ends  - more in the September edition.

Trends in socially responsible investing

By Fred Wainwright, Ledyard Financial Advisors

More than one out of every six dollars under professional management in the US is invested using socially responsible investment strategies according to The Forum for Sustainable and Responsible Investing. More people are incorporating their values into their long-term investment strategy and comprehensive wealth management planning. The best companies attract the best employees by aligning their values with those of talented well-informed global citizens - more in the August edition.

Substance use costs New Hampshire: recent study reveals how much.

By Dianne Pepin, MLADC, New Hampshire Alcohol & Drug Abuse Counselors Association

A study released in May from PolEcon Research finds that substance misuse and addiction cost the state of New Hampshire $2.36 billion last year (not including $604.6 million in costs related to premature death). That’s over $21,000 for each resident of the state. Most of these losses can be counted in lost productivity of those who are dependent on alcohol and other drugs (about $1.6 billion in 2014) - more in the August edition.

Workplace Massage is Good for Business

By Janet Bourne, Moving On Massage Therapy LLC

Most companies base business decisions on a cost benefit ratio. While some bring in massage therapists as a once per year perk, others are incorporating wellness professionals on a continual basis and seeing results in terms of dollars and “sense." The American Institute of Stress estimates that 1 million workers are absent every day due to stress. When people do come to work, back pain, headaches and eye strain contribute to reduced production. Repetitive injuries like carpal tunnel syndrome have become the nation’s leading workplace health cost - more in the July edition.

Ten ways to optimize your health and prepare for orthopaedic surgery

By Jeffrey W. Wiley, MD, Concord Orthopaedics

As a patient, you play an important role in the overall outcome of your orthopaedic surgery. Being in the best possible health prior to your surgery will reduce your chance of complications, improve your body’s ability to heal, and potentially shorten your recovery time - more in the June edition.

Professional service companies face significant cyber risk

By Cameron G. Shilling, McLane Middleton, P.A.

Cyber attacks and costly accidental losses of sensitive personal and financial information are no longer confined to retailers like Target or investment houses like JP Morgan. Professional service firms commonly have fewer resources than larger companies. Consequently, hackers recognize them as easy targets that generate significant yields of this prized information > more in the April edition.

Overwhelmed by social media? Give your audience something to “Like”!

By Laura Miller, Marketplace New England

400 million active on Instagram, 300 million on Snapchat, 300 million on Twitter, over 2 billion active users on Facebook, and so many more sites competing for your customers’ attention. How do you get through the noise of thousands of marketing messages the average person will see every day? > more in the April edition.

Tips for early dementia diagnosis and prevention

By Julia F. Burdick, MD, Dartmouth-Hitchcock

Memory impairment is one of the more common concerns among individuals as they age. Alzheimer’s disease, the most common cause of dementia, affects more than 5 million Americans today and the numbers are only rising. Dementia is the 6th leading cause of death in our country. Alzheimer’s and other forms of dementia take a heavy toll on our country, our communities, and our families. Early recognition of cognitive decline can help patients and their families plan and prepare for the challenges that arise when a person is faced with a diagnosis like Alzheimer’s - more in the March edition.

Wireless security essentials everyone should know (and practice)

By Twinstate Technologies®

By its very nature, wireless technology is a great deal more insecure than wired technology. When information gets transmitted between a device and access point over wireless, it’s much more susceptible to interception by anyone within that range. With wireless being such a prolific technology these days, there are lots of people who can and will eavesdrop on your wireless networks - more in the February edition.

A resolution for success: Get to know your financial statements

By Robert A. Dawkins, CPA 

People have been making New Year’s resolutions for thousands of years. The prospect of starting fresh, breaking bad habits and setting new goals galvanizes us every January. Often, New Year’s resolutions center on financial health. For business owners and managers looking to achieve greater financial success this year, remember that you already have a valuable but often underutilized tool at your disposal—your financial statements - more in the January edition.

New year, new approach: Practical steps to help you (finally!) reach your goals

By Helen Dutton, A Vision of Your Own, LLC

The holiday decorations are put away, kids are back at school, and your business is off and running into a new year. Hopefully, you created a realistic budget, but also one that stretches you and your team a bit to grow. Before January ends, I often hear business owners say that their annual goals have fallen by the wayside because life, customers, or business has gotten in the way...again. Your goals and budget become a nice idea, a frustration in the back of your mind because once again, you are failing to pay attention to them - more in the January edition.


Interested in contributing a Business Focus article?

Contact Kathy Bacon for more information.